Good Thursday to all. Today will be a great day!
Yesterday, I went to a hospital and because of that I am writing today.
I notice that many times hospital employees look like it bothers them to be there at work. The reality of things is that they can be of healing for many people. I understand that they might have an expertise, but the personal skills and how they treat the patients is far more healing than the expertise. A smile and a greeting have healing power. I do not mean to offend anybody, but this is what I experienced yesterday. Among the many employees I saw yesterday, there was one that caught my attention. She was a technician that was wheeling the gurney with a patient on it. She was smiling and full of energy. I could tell she was different and that she enjoys her job. I spent about 20 minutes standing in line on a hallway; she was the only hospital person I saw with such an enthusiasm.
Let me make a quick analogy: when Soldiers go to combat, we become agents of change as well as becoming the face of our Great Country overseas. As you all know, part of our job overseas is to win the hearts and minds of the local nationals. If we are having a bad day, we have to hide it. If we are not motivated on a certain day, we fake the motivation. The way we project ourselves is the way we will be perceived. Having the wrong attitude can be detrimental to the mission and potentially others could get harmed. The same way medical professionals should be. When dealing with patients they should project the best attitude possible. They play a big role in the healing process of patients. Projecting the wrong attitude could potentially delay the healing of injuries, or it can cause emotional wounds to the people.
I fully understand that is hard to deal with some patients. So patients should have the right attitude too. Many patients think they deserve it all too. They think and have expressed that they are there to be pleased and they deserve everything. Even when they have the wrong attitude. We all need to understand that it is a two way relationship. We all have to do a little to make the experiences a little better. When going to a medical appointment, leave your attitude at home. The same goes to providers, when going to work, leave your attitude at home.
Try this on you next appointment, tell them: “Good morning, how are you?” or “How’s your day going?” or “Have a good day.” I have tried it and it makes the experience so much better. It makes it a pleasant experience. It brings a comfort to the environment. It is positive for all parties.
All I expressed here is based on my experience and opinion. Do not get offended if this applies to you. Be an instrument of change!
IT WILL ALL GET BETTER.